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Member Resources

Member Handbook

Download this Member Handbook.

This document explains your rights, responsibilities and benefits as a Member of CalViva Health.

Download Member Handbook (Español)
Download Member Handbook (Hmong)

Download the Member Handbook Errata (Postpartum Care Extension Program) in English, Spanish, or Hmong.

Download the Member Handbook Errata (Sensitive Care, Cognitive Health Assessments) in English, Spanish, or Hmong.

Continuity of Care Policy

Download the Continuity of Care Policy.

Learn how to continue your care if the status of your health plan changes.

Download the Continuity of Care Policy (Español)
Download the Continuity of Care Policy (Hmong)

Please note: There are new options for managing your Digital Medical Records.

Authorization for Disclosure of PHI

Download the Authorization for Disclosure of PHI.

Required for the use or disclosure of your protected health information (PHI) beyond uses and disclosures for payment, treatment or health care operations.

Download the Authorization for Disclosure of PHI (Español)
Download the Authorization for Disclosure of PHI (Hmong)

Contract Drug List

View the Contract Drug List (CDL) on the DHCS website

The California Department of Health Care Services (DHCS) maintains the Medi-Cal CDL.

Member Transportation Services Guide

Download the Member Transportation Services Guide

Learn how to receive no-cost transportation services.

Download the Member Transportation Services Guide (Español)

Download the Member Transportation Services Guide (Hmong)