Medi-Cal Beneficiaries Scam
The Department of Health Care Services (DHCS) Medi-Cal Eligibility Division has been alerted of text messages and phone calls Medi-Cal members are receiving attempting to charge them to complete their Medi-Cal annual renewal.
DHCS has received reports nationwide, and in California, that scammers and bad actors contact Medi-Cal members and require a fee to apply for or renew their Medi-Cal.
It is imperative that our Medi-Cal members know what messages from the county, state, and community partners are legitimate and understand that Medi-Cal will never require payment in the application or renewal process.
I received a call or text message demanding a payment to renew my Medi-Cal, do I need to pay this?
No, DHCS has received reports that scammers and bad actors are calling eligible Medi-Cal members to renew their medical coverage.
Medi-Cal will never require payment in the application or renewal process.
Is there anything that I need to do?
No further action is required. However, if you have paid money or have any identifying information on the scammer (i.e. phone number, email, website), please share that information with us so we can provide it to DHCS. You can call CalViva Health Member Services toll-free at (888) 893-1569 (TTY:711), 24 hours a day, 7 days a week.
Did my benefits change?
If you have questions about your eligibility, log into your account or contact the local county office. Visit keepmedicalcoverage.org for resources on the renewal process and using the online portals.